Google 'Trusted Merchants' customer reviews

The plants were of good size and in good condition, even those that were on sale.

After extensive research on the internet, I ordered a climbing rose Amadeus (in a 4L pot) from "Promessedefleurs". The photos on the website were beautiful, the description was very detailed, and the advice on how to take care of this plant was very thorough. A nice bonus: when placing the order, it is possible to choose "zero plastic" packaging, which I did. I received my order very quickly, packaged with great care. The rose was beautiful, in perfect condition, and very promising. I planted it immediately... I plan to order more plants soon with interest and confidence in the quality of the service and the plants. I thank the team for their expertise and the passion for beautiful plants that they share with their customers.

Very pleased with my rose bush

Having read all the reviews, and despite having already ordered once from their website, I was afraid that the service would be worse than before. In reality, my lemon tree plant arrived in good condition. The plastic pot was slightly cracked, but the packaging was well preserved and sturdy. Upon opening, nothing was broken and the small flower buds were intact. The delivery time was met (I wanted to receive it before Father's Day and it arrived on time even though the timing was tight). In short, happy with the purchase.

All orders by March 15th. Delivery scheduled for around June 14th. They cancelled the order. So nothing. After a call, they schedule a delivery 10 days later. Finally, only one rose bush is delivered. I call again. A replacement is scheduled for the second one, but since the second delivery is scheduled without a deposit, no replacement is triggered. A new call is needed for the replacement to be made. Such poor service and follow-up...

As usual, the plants arrive in very good condition. I recommend.

I did not receive the entirety of my order and the delivery time was too long with delivery charges of nearly 10 euros!

My Jade plant arrived with damaged leaves, and they have certainly been eaten by pests as they have turned yellow and are falling off... Despite posting a photo on the website, I was told that it was normal!

Ordered on April 4th, delayed several times, delivery in mid-June, a bit late for planting! The rose bush is tiny. The clematis is half dry and only 10 cm tall. The passionflower is very small and the jasmine has 2 poor stunted stems. Considering that each plant cost at least €20, it's a shame! First and last order from Promesse de Fleurs, don't let their well-designed website deceive you!

The received rose bushes were very vigorous and of beautiful sizes. They quickly produced their first bud. The plant was received in a very good sanitary condition. I recommend this website for its professionalism and the quality of the plants sent.

Very nice selection of plants. After an issue with not receiving the package, due to it being lost by the postal service, they sent me the ordered plants again without any problems, explaining that they would handle it with Chronopost themselves. Quick and easy contact. I received the plants very quickly, with some concerns about the transportation... but very satisfied with the packaging, which was very protective of the plants. Thank you, I recommend.

Always delighted to receive quickly, in good packaging, the ordered plants. I highly recommend this website to my gardening friends. Truly, a top-notch site.

The first product is not the one ordered; I will be refunded soon.

Very satisfied, as my rose bushes then traveled by mail to Guadeloupe since delivery is not offered in the overseas territories. They arrived well today and I am optimistic about their growth. My brother had received the package in Brittany. Quickly delivered and very well packaged. I am very satisfied.

The weeding knife is not sturdy enough, it bent after a few uses, which is a shame because it is a practical and effective tool, but if the ground is hard, it is not strong enough.

Disastrous delivery, I was notified of the arrival of my package 30 minutes before the parcel shop closed. It was then closed for 2 and a half days! When I collected the package, the plant inside was irretrievably moldy! I made a complaint and was refunded in the form of a credit... the logical thing would have been to credit the amount back to the payment method used for the order.

I bought 5 Delosperma from Promesse de fleurs. They arrived in a deplorable condition. Anyway, they didn't stand a chance considering the packaging! I complained about 2 plants that had lost half of their branches and were crushed. They no longer looked like anything. Unacceptable response from customer service: "We advise you to proceed with planting and wait a few weeks to observe the development of your plants." In my local garden centre, they were offering beautiful Delosperma this week, twice as cheap and five times bigger! This is the last time I order from this website. It will prevent me from being disappointed by unfulfilled promises.

Plants in perfect condition, excellent communication

Hello, for once, the delivery wasn't great. The plants were upside down, the soil had spilled out of its bag. I immediately replanted everything, but I'm really not sure if anything will come out of it. I'll see in the coming weeks...

As much as the roses (12 in total) from the first 2 packages were beautiful, this 3rd package of 8 plants, meant to replace the package that was damaged during the initial delivery, was somewhat disappointing: although they were the last 8 subjects in stock, it doesn't justify the fact that 3 of them were "pathetic" as shown in the photos! Hoping that they will regain their vigor! But this wouldn't have happened if the carrier used - DPD - took care of its packages and its customers. Unfortunately, this is far from the case! Alas!