Google 'Trusted Merchants' customer reviews

Very happy with the roses I received. I'm looking forward to seeing how they grow. If they thrive.

The plants are delivered in good condition and recover very quickly. The quality, for now, is up to par.

The items have all arrived in good condition and are growing well.

Hello, The delivery of my order was scheduled for May 7th. The delivery date was delayed without consulting me if I am available, without any information or communication... VERY VERY DISAPPOINTED. Therefore, the order is cancelled, despite being a customer of "promesse des fleurs" for over 8 years. The customer service communication is NONEXISTENT.

After an unsuccessful attempt with a weeping birch (which was refunded, thank you); the new caramel tree was planted in October and now it has its beautiful spring leaves. Thank you!

Perfect... as usual.

I had ordered 9 delphiniums, the plants were very weak and poorly packaged, resulting in 3 plants breaking and I can no longer plant them.

Plants in a sad state upon arrival. Luckily, these ones are resilient: a little rain and they perked right up!

Plant quality was okay, nothing more. Packaging was neat. However, I didn't appreciate that my payment was deducted on 17/03, the date of the order, for a delivery that only arrived at the end of April.

Attentive employees, competent customer service. But with every order, unusable plants, either dry or with the seed soil spilled out of the containers, due to the fault of the carriers. This time, a completely dry sweet potato and an irrecoverable pot of coriander that didn't survive, and always too late to order another one. I have a credit that I couldn't deduct from the order because there was no deduction line. It's a shame, they're a friendly team. Maho Mellal.

Very poor condition of the plants delivered by Promesse de fleurs on two separate orders. And poor response from customer service even though I had sent photos, I had to additionally search for the details of each plant reference for my complaint to be processed.

The ordered plants arrived in good condition and well packaged. However, the customer service contacted for a computer problem (wrong email) is unwelcoming and hung up on me when I expressed my dissatisfaction with their attitude. I am waiting for their response to my complaint! This will obviously be my last purchase.

Beautiful plants, of good size that all have a good chance of thriving. As always with Promesses de fleurs...

Second order of grapevine after the first one arrived in a catastrophic state. No better than the first one, in poor condition. Overall, the quality of the plants has significantly declined (small and unhealthy) for the same price as in a garden center.

It was a replacement shipment. Nothing to say; Solid package, well sealed, plants in excellent condition. Planted and watered immediately, let's wait and watch them grow and flourish.

The diversity of the plants offered is interesting, but I was surprised by their small size. They are at least half the size of those in traditional garden centres. Some plants arrived damaged with broken branches, which affected their appearance. Other plants did not survive... In my first order, a packet of seeds was empty... I am undecided and not sure if I will repeat the experience. It's a shame because the exotic selection is worth checking out.

Rose bush in accordance with the description (Baron G. de l'Ain), purchased bare-rooted, with very good growth this spring. It may even have flowers in its first year!

Caesalpinia plants advertised as 100/120cm were received at 45cm and 52cm. Following a complaint, I was refunded for 1 out of 2 plants. The criteria that led me to order from PROMESSE DE FLEURS was the size of 100/120cm. Therefore, I am very disappointed despite the refund.

The received plants are in good condition and there is no more plastic (except for the pots, of course).