Google 'Trusted Merchants' customer reviews

Great selection of plants. That's a big plus. Inconsistencies in the quality of the plants. Some have no chance of producing. The products don't seem to be adequately checked during shipment preparation. Refunds or replacements are guaranteed, but that's not the goal.

I am disappointed because 2 out of 10 plans did not take. The mini plans are indeed very small, so I am observing to see their growth and especially the special color that I ordered. I hope not to have a second disappointment. I am taking great care of them, so I hope for results. We'll see...

I have just bought (again) some plants from Promesse de Fleurs. There was a small issue with certain plants in the package and PdF immediately took the necessary steps to resolve it. This further demonstrates the recognized professionalism of this nursery.

The products arrived completely out of their pots and loose, with soil everywhere (the condition of the outer package being normal), probably due to rough handling by the carriers. It is necessary to review the packaging and handling of the products.

I give it all the stars. However, unfortunately, one peony plant was quite damaged during transportation due to the packaging. After making a complaint, it was replaced for me, but not at the same price (lower price). I think they should reconsider their packaging system, as it is a bit too flimsy. Additionally, there are no instructions provided for replanting, nor the names of the peonies. It's a shame, but I will try another order in the future, as the flowers are of good quality.

Fast delivery times. Carefully packaged parcel. The plants are beautiful.

I have placed several orders and each time, I have been disappointed. Between the plants that were refunded because they arrived in poor condition and those that did not survive, I have very few plants left from my purchases. The Obdam daffodils did not bloom, the Cloud Nine geranium died, and the Highlander Cha Cha delphinium also died. It's a shame because they have a wide selection of plants.

A beautifully sized apple tree arrived in perfect condition in its appropriate packaging. The apple tree is well-maintained, and the communication with the company went very smoothly. I highly recommend.

Everything was perfect!

Prompt reception of healthy plants that allowed for successful planting and establishment.

A serious nursery, with beautiful plants and if not, the customer service is very respectful and efficient. I am loyal and I recommend.

I am only talking about my experience at Promesse de Fleurs, not the idiots who did the delivery. Plants in great condition, top-notch service, thank you.

The majority of the 140 plants delivered arrived in a deplorable state about ten days after the order. Well packaged, well moistened but with rotten foliage and, in some cases, practically non-existent. What happened? I will never again order so many plants at once, if I dare to do so again. I'm sorry, but this is already the second time it has happened and I believe it is the fault of the carrier.

This is my first order on this website and I was pleasantly surprised!! The order was shipped very quickly, the packaging was superb, and the plants arrived in impeccable condition. Nothing to complain about!

Promessdefleurs considers it normal for their plants to remain in a package for 6 days, arrive broken, with yellowed leaves, and the substrate outside the pot but in a plastic bag. The 3 plants ordered are in the compost. The worst internet sales company, no comparison with TRUFFAUT, JARDINERIE FERRIERE FLEURS, etc.

Order placed on 17/04/2024 and delivery was scheduled between 05/05/2024 and 10/05/2024. I called on 11/05 and was told that there was an issue with rose cultivation and it would be shipped on Tuesday 14/05. Today, I called again and they informed me that it will be shipped next week... This service is appalling and poorly organized, with no respect for deadlines and no communication about the delay... Of course, customers are expected to chase after them as usual... I am very disappointed with ordering from this supplier... and this will be my last order... I only recommend it to those who enjoy struggling...

Received on time, however, the plants were too loose in the box and the delivery person was not always gentle, so they had suffered a bit.

Beautiful plants of very good quality. I found what I can't find elsewhere, a very wide selection.