Cookies help us to offer you a personalised browsing experience and to measure our audience. You can configure them at any time and consult our privacy policy.
This website uses cookies to improve your experience when browsing the website. Of these, cookies classified as necessary are stored on your browser because they are essential for the basic functionality of the website to work. We also use third-party cookies to help us analyse and understand how you use this website. These cookies will only be stored on your browser with your consent. You also have the option of refusing these cookies. However, deactivating some of these cookies may have an effect on your browsing experience.
Marketing
These cookies may be used by third-party companies to establish a profile of your interests and offer you relevant advertising on other websites. They do not directly store personal data but are based on the unique identification of your browser and your Internet device. Rejecting these cookies will not necessarily mean you are less targeted by advertisements, only that they will be less targeted.
Name
Description
Lifetime
Essentials
These cookies are essential for the sound operation of our site and will make it unusable if deactivated. They do not store any personal identification information.
Name
Description
Lifetime
Analysis & Performance
These cookies enable us to monitor the number of visits and the source of enquiries in order to measure and improve the performance of our site. They also help us identify the most and least visited pages in order to improve our content. The data linked to these cookies is collated and anonymised.
As with every delivery, plant in perfect condition. I have no worries about its survival.
Pascal
Title
The plant received is in very poor condition. Some leaves are half blackened and a dead stem... very disappointed.
Anne Claire
Bertrix
The package was torn open at the level of the clematis, which was cleanly cut 5 cm (2in) from the rootball.
I suppose and hope that it will regrow next year. No issues with the other plants.
Joëlle
THE CERLANGUE
I ordered this plant before winter and received it in perfect condition. Today, I am delighted to admire its blooming and growth, which bodes well for a bright future.
Mariannick
Toulouse
Very long delivery and plant arrived sick.
I contacted your customer service and reported the issue through the form, but haven't received any response so far.
Nathalie
Eastern Pyrenees
The delivery went very badly due to the carrier DPD's way of doing things... First, I received an SMS the day before confirming the delivery on Friday between 1 and 3pm (which was already agreed upon). I was on the lookout, in my garden, waiting for the truck to pass by. Around 3pm, I checked my phone and read the following message: Your DPD France parcel no. 250062801776472721 is available at the pick-up point. Your parcel could not be delivered to your home, we apologize for any inconvenience this may cause.
Since I didn't have a car that day and didn't want to leave the parcel until the following Monday, I managed to arrange with a friend to pick up the parcel at the pick-up point before it closed!
While picking up the parcel, I read the address label on which there was a handwritten note in blue pen: no access to door, dpd. ????????? Back at home, I contacted DPD, or rather one of their robots... I'm waiting for a response....
And I quickly proceeded to unpacking, what a disappointment... the parcel must have been tossed around, because NEVER have I seen such a disaster. Only the 2 santolines had carefully remained in their cardboard "compartments," as well as the 2L potted Achillea. The Achillea in the small pot was easy to repot, no harm done. But it's the two clematis that suffered the most, especially the 2L potted Clematis cirrhosa Balearica!!!! The Clematis armandii in the small pot was completely "uprooted." I immediately repotted it. It doesn't seem to be in good health... However, I can already reassure you about the Clematis cirrhosa Balearica, this morning I discovered ONE small pale green leaf developing on a stem. Extraordinary Mother NATURE and undoubtedly VERY GOOD GARDENERS at PROMESSE de FLEURS... Thank you to them. There is only one doubt about the Japanese Anemone. I have photos on my phone (borrowed for a few days by my husband) which I will send to you in a few days. My apologies for this long comment, sincerely.
Gabrielle
CHARMES SUR RHONE
A healthy plant that has grown well.
Philippe
The Mesnil Le Roi
Plant purchased in a 6l potted form, it is barely 50 cm (20in) tall and the training is a simple wrapping around a large single bamboo. We'll see if it takes root properly, but a little disappointed with the size of the plant upon arrival...
Still small, the leaves are very green, I will wait for it to grow.
Brigitte
ROSCANVEL
Very satisfied: Easy to place an order, your commitment to fulfilling promises, particularly regarding delivery times and packaging.
It appears that the plants have not suffered during transportation. They have been planted, now we just have to hope... that they bloom quickly. Thank you.